Terms of Service

Welcome to China Kanta.

These Terms of Service ("Terms") govern your access to and use of the China Kanta website, mobile applications, online marketplace, product-sourcing services and related services (collectively, the "Platform").

China Kanta is a Ghana-based e-commerce and China-sourcing platform that enables customers to purchase products available through the Platform and request products to be sourced from suppliers in China.

By accessing or using China Kanta, creating an account, submitting a sourcing request, or placing an order, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use the Platform.

1. About China Kanta

China Kanta provides an online platform through which customers in Ghana can:

• Browse products available on the Platform;
• Purchase products for delivery within Ghana;
• Request products to be sourced from China;
• Receive quotations for requested products;
• Track applicable orders and deliveries;
• Communicate with China Kanta regarding orders and sourcing requests; and
• Access other services made available through the Platform.

Some products may be physically available in Ghana, while others may be sourced from suppliers in China after an order or sourcing request is submitted.

2. Eligibility

To use China Kanta, you must provide accurate and complete information when requested.

You are responsible for ensuring that the information associated with your account, including your name, telephone number, email address and delivery information, remains accurate.

Where an account is created on behalf of a business or organization, the person creating the account confirms that they have authority to act on behalf of that business or organization.

3. Customer Accounts

Certain features of China Kanta may require you to create an account.

You are responsible for:

• Maintaining the confidentiality of your account credentials;
• Providing accurate account information;
• Keeping your contact and delivery information up to date; and
• Not allowing unauthorized persons to use your account.

You should notify China Kanta promptly if you believe your account has been accessed without authorization.

China Kanta may suspend or restrict an account where there is reasonable evidence of fraud, abuse, unauthorized activity or violation of these Terms.

4. Product Listings

China Kanta aims to provide accurate product descriptions, images, specifications, prices and availability information.

However, product information may sometimes change because of supplier availability, manufacturing changes, inventory updates, shipping conditions or other circumstances.

Product images may also differ slightly from the actual product because of photography, lighting, display settings or manufacturer changes.

Where a material difference affects an order, China Kanta will communicate with the customer where reasonably possible.

5. Prices

Prices displayed on China Kanta may be subject to change without prior notice.

The applicable price for an order will generally be the price presented to the customer at the time the order is placed, subject to correction of obvious pricing errors and any additional charges that were clearly disclosed.

Depending on the product and fulfilment method, the total cost may include:

• Product price;
• Sourcing or service fees;
• Domestic delivery charges;
• International shipping;
• Customs or clearance charges;
• Taxes or government charges where applicable; and
• Other disclosed fulfilment costs.

Any applicable additional charges will be communicated to the customer where reasonably possible before the relevant payment is completed.

6. Orders

Submitting an order through China Kanta constitutes a request to purchase the selected product or service.

An order may be subject to confirmation of:

• Product availability;
• Supplier availability;
• Product specifications;
• Price;
• Payment confirmation;
• Shipping arrangements; and
• Other fulfilment requirements.

China Kanta may contact the customer where additional information or confirmation is required.

An order may be cancelled or declined where a product is unavailable, a pricing or listing error has occurred, payment cannot be verified, or fulfilment is otherwise not reasonably possible.

Where an order is cancelled after payment and a refund is due, China Kanta will process the refund in accordance with its Refund & Cancellation Policy.

7. China-Sourced Products

Some products are sourced specifically from suppliers in China after a customer places an order or submits a sourcing request.

For such orders, China Kanta may:

1. Identify suitable suppliers;
2. Confirm product availability;
3. Obtain supplier pricing;
4. Purchase or arrange purchase of the product;
5. Arrange transportation from China;
6. Coordinate international shipping;
7. Receive products through the applicable warehouse or logistics process; and
8. Arrange delivery to the customer in Ghana.

Because these products may be purchased specifically for an individual customer, cancellation may be restricted once supplier purchasing or fulfilment has begun.

Additional terms relating to cancellation and refunds are contained in our Refund & Cancellation Policy.

8. Sourcing Requests

Customers may submit sourcing requests for products that are not currently listed on China Kanta.

A sourcing request does not automatically constitute a completed purchase.

China Kanta may first provide information such as:

• Product availability;
• Supplier information where appropriate;
• Product specifications;
• Estimated price;
• Estimated shipping cost;
• Estimated delivery timeframe; and
• Other relevant charges.

The customer may then decide whether to proceed.

Prices and delivery estimates provided during the sourcing process may be estimates until the supplier and logistics arrangements have been confirmed.

9. Supplier and Third-Party Products

Some products available through China Kanta may be sourced from independent suppliers or vendors.

China Kanta may facilitate communication, ordering, payment and fulfilment between customers and suppliers.

Where a third-party vendor is responsible for fulfilment, the applicable product listing and transaction terms may identify the relevant vendor or fulfilment arrangement.

China Kanta will take reasonable steps to manage the marketplace and fulfilment process but cannot guarantee the performance of every independent supplier.

10. Payments

China Kanta may make various payment methods available, including:

• Paystack;
• Hubtel;
• Bank transfer;
• Mobile Money; and
• Other payment methods displayed on the Platform.

Payments processed through third-party payment providers may also be subject to the terms and policies of those providers.

China Kanta does not request or store customers' card PINs, mobile-money PINs or other confidential payment credentials.

A payment may need to be verified before an order is processed.

11. Delivery

China Kanta provides estimated delivery timelines based on the applicable fulfilment method.

For products already available in Ghana, delivery may generally take approximately 1–5 business days, depending on location and delivery arrangements.

For products sourced from China, delivery may generally take approximately 2–6 weeks, depending on:

• Supplier processing time;
• Product availability;
• International shipping;
• Customs clearance;
• Port or airport conditions;
• Local transportation; and
• Other circumstances outside China Kanta's reasonable control.

These are estimates and not guaranteed delivery dates unless expressly stated otherwise.

12. Customs and Import Requirements

Internationally sourced products may be subject to customs duties, taxes, clearance charges, import restrictions or other governmental requirements.

Where applicable, customers may be responsible for charges that are not included in the advertised or quoted purchase price.

China Kanta will make reasonable efforts to communicate applicable costs and requirements before fulfilment where such information is available.

Certain products may be restricted or prohibited from importation into Ghana or may require specific permits or approvals.

China Kanta reserves the right to refuse or cancel an order where a product cannot lawfully be imported or fulfilled.

13. Product Availability

Product availability can change without notice.

A product displayed as available may subsequently become unavailable because of supplier inventory changes or other circumstances.

If China Kanta cannot fulfil a paid order because the product has become unavailable, the customer may be offered:

• An alternative product;
• An updated quotation; or
• A refund, where applicable.

14. Returns, Refunds and Cancellations

Returns, cancellations and refunds are governed by the China Kanta Refund & Cancellation Policy.

Customers should review that policy before placing an order.

Where a refund is approved, the amount refunded may depend on the stage of fulfilment and costs already incurred.

Nothing in these Terms is intended to remove or limit any rights that cannot legally be excluded under applicable law.

15. Damaged or Incorrect Products

Customers should inspect products after delivery.

If an order arrives damaged, defective, incomplete or materially different from what was ordered, customers should contact China Kanta promptly.

China Kanta may request photographs, videos, order information or other evidence to investigate the issue.

Where a claim is verified, China Kanta may provide an appropriate remedy in accordance with its Refund & Cancellation Policy and applicable law.

16. Customer Responsibilities

Customers agree to:

• Provide accurate information;
• Use the Platform lawfully;
• Provide accurate delivery details;
• Pay applicable charges;
• Inspect products after delivery;
• Not misuse the Platform;
• Not submit fraudulent orders;
• Not use another person's account without authorization;
• Not attempt to interfere with the operation or security of the Platform; and
• Not use China Kanta to purchase or source prohibited or unlawful goods.

17. Prohibited Products and Activities

Customers may not use China Kanta to purchase, sell, source or distribute products that are illegal or prohibited under applicable law.

China Kanta may restrict products or categories that present legal, safety, regulatory, customs or payment-processing concerns.

China Kanta reserves the right to cancel or reject transactions involving prohibited or restricted products.

18. Intellectual Property

All content made available by China Kanta, including where applicable:

• Logos;
• Brand names;
• Website design;
• Text;
• Graphics;
• Software;
• Images;
• Videos; and
• Other original materials

may be protected by applicable intellectual-property laws.

You may not reproduce, copy, modify, distribute, sell or commercially exploit China Kanta's protected content without appropriate authorization.

Product names, trademarks and images belonging to third parties remain the property of their respective owners.

19. User-Submitted Content

If customers submit reviews, photographs, comments or other content to China Kanta, they must ensure that they have the right to submit that content.

Customers must not submit content that is unlawful, fraudulent, defamatory, abusive, misleading or infringing on another person's rights.

By submitting content, you grant China Kanta permission to use, reproduce and display that content for legitimate business and Platform-related purposes, subject to applicable law.

20. Privacy

China Kanta collects and uses customer information in accordance with its Privacy Policy.

Information may be used to:

• Process orders;
• Arrange deliveries;
• Communicate with customers;
• Process sourcing requests;
• Provide customer support;
• Improve Platform services; and
• Meet applicable legal or regulatory requirements.

Customers should review the China Kanta Privacy Policy for further information.

21. Third-Party Services

China Kanta may integrate with third-party services, including payment processors, logistics companies, communication services, analytics providers and other service providers.

These third parties may have their own terms and privacy policies.

China Kanta is not responsible for matters exclusively controlled by third-party providers, although we will make reasonable efforts to assist customers where appropriate.

22. Platform Availability

China Kanta aims to keep the Platform available and functioning reliably.

However, we do not guarantee that the Platform will always be:

• Available without interruption;
• Error-free;
• Completely secure; or
• Free from technical problems.

Temporary interruptions may occur because of maintenance, software updates, hosting problems, telecommunications failures, cyber incidents or other circumstances.

23. Limitation of Liability

To the extent permitted by applicable law, China Kanta will not be responsible for losses arising solely from circumstances beyond our reasonable control, including:

• Supplier delays;
• International shipping delays;
• Customs delays;
• Government restrictions;
• Natural disasters;
• Telecommunications or internet failures;
• Payment-provider interruptions;
• Third-party logistics failures; or
• Other unforeseen events.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

24. Force Majeure

China Kanta will not be considered in breach of these Terms where performance is delayed or prevented by circumstances beyond our reasonable control.

Such circumstances may include natural disasters, war, civil unrest, government actions, epidemics, transportation disruptions, port closures, customs restrictions, supplier disruptions, telecommunications failures or other extraordinary events.

China Kanta will make reasonable efforts to resume affected services as soon as practicable.

25. Account Suspension or Termination

China Kanta may suspend, restrict or terminate access to an account where we reasonably believe that a user:

• Violated these Terms;
• Engaged in fraud;
• Submitted fraudulent or unauthorized transactions;
• Misused the Platform;
• Attempted to compromise Platform security; or
• Engaged in unlawful activity.

Termination does not remove obligations relating to transactions already completed or liabilities that arose before termination.

26. Changes to These Terms

China Kanta may update these Terms from time to time to reflect changes to our services, Platform, business model or applicable requirements.

The updated Terms will be published on this page with a revised "Last Updated" date.

Your continued use of the Platform after an updated version becomes effective constitutes acceptance of the updated Terms, subject to applicable law.

27. Governing Law

These Terms shall be interpreted in accordance with the laws applicable in the Republic of Ghana, subject to any mandatory legal rights or requirements that apply to the customer or transaction.

Where a dispute cannot be resolved through customer support or direct communication, the parties may pursue any remedies available under applicable Ghanaian law.

28. Dispute Resolution

If you have a complaint or dispute relating to China Kanta, we encourage you to contact us first so that we can attempt to resolve the matter promptly.

Customers should provide:

• Full name;
• Order number;
• Contact information;
• Details of the issue; and
• Any relevant supporting documents.

China Kanta will review complaints and communicate the appropriate next steps.

Nothing in this section prevents a customer from exercising rights available under applicable law.

29. Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

30. Entire Agreement

These Terms, together with the China Kanta Privacy Policy, Refund & Cancellation Policy, Delivery & Shipping Policy and any other policies expressly incorporated into the Platform, form the applicable agreement governing your use of China Kanta.

Additional terms may apply to specific products, services, promotions or sourcing arrangements.

31. Contact China Kanta

If you have questions about these Terms or need assistance with an order, please contact us through the China Kanta Contact Us page.

China Kanta
Ghana

Questions about these terms can be sent through our Contact Us page.